MARS AI Inc. values your privacy and complies with applicable data protection laws. This policy describes what we collect, how we use it, retention, and your rights.
Effective date: 2026-02-01
1. Purpose of processing
We use collected personal information only for: responding to inquiries, providing and improving services, resolving disputes and fulfilling legal obligations, and protecting your rights.
2. Items collected and retention period
| Purpose | Items | Retention |
|---|---|---|
| Inquiries | Name, email, company, message | 3 years after purpose is achieved (from end of relationship) |
| Service access | Access log, IP, device info, language | Up to 1 year |
3. Third-party disclosure and outsourcing
We do not disclose your information to third parties without your consent. We may outsource necessary tasks (e.g. email delivery) to service providers within the scope permitted by law and will inform you of such processors and their tasks.
4. Destruction
Personal information is destroyed without delay once the retention period has passed or the purpose has been fulfilled. Electronic files are securely deleted so they cannot be recovered; any paper records are shredded or incinerated.
5. Your rights
You may request access, correction, deletion, or restriction of processing of your personal information. Send your request by email to the contact below; we will respond or take action within the period required by law (e.g. 10 days where applicable).
6. Cookies
Cookies may be used when you use our website. See our Cookie Policy for types, purposes, and how to refuse cookies.
7. Privacy officer and contact
For inquiries or requests regarding personal information processing, please contact: planit@marsai.app