Support

How can we help?

Choose a product and situation. We will point you to ready resources when they exist, or to a support request when we need details.

AllAll supportINBOT StudioProfessional StudioINBOTConsumer productRacuWork managementWall Of RemembranceUnity app caseMARS AICompany inquiryOtherOther
Send a support requestSend the product and where the issue happened.Browse docsCheck feature and usage documentation.Billing and refundSend receipt, subscription, or refund details.Email supportSend files by email when attachments are needed.

Support options

Choose what you need help with.

Prepared answers open docs or product pages. Issues that need review go to a support request.

Something is not workingUse this for error screens, missing results, upload failures, or blocked work.I cannot log in or access a workspaceUse this for account email, workspace access, and member permission issues.I need help with billing or a refundSend receipt, subscription, credit, payment, or refund details.I am looking for product guidanceStart with feature docs, product scope, and ready-to-open product screens.I want to discuss adoptionUse this for team rollout, paid use, demos, or a product walkthrough.I want to build an app or AI productDiscuss a new product, business app, or AI feature with MARS AI.I need privacy or terms informationReview privacy handling, terms, and account-related policies.

Help resources

Start with these resources

Use these docs, product pages, and policies when the answer is available without sending a request.

Studio product overviewCheck the work areas and features Studio supports.View product overviewStudio billingOpen license, billing history, and subscription information.Open billingStudio licenseReview usage terms and license rules.Check licenseRefund policyCheck the policy before sending a refund request.View refund rulesApp and AI developmentCheck the scope for a new product, business app, or AI feature.Open development inquiry

Write a support request

Support request

Tell us which product you are using and where the issue happened.

Support request

Tell us where your Studio work got stuck.

Selected optionI need help with billing or a refund

What to include

Include these in your first message.

These details help avoid repeated follow-up questions.

  • Account or purchase email
  • Product and page URL
  • Workspace, project, job, order, or receipt ID
  • Expected result and actual result
  • Browser and device
  • Attach screenshots, videos, or receipts in your email reply

Review and privacy

The MARS AI team reviews support requests. Including product, URL, and account context helps us reduce follow-up questions.

Do not send passwords, private keys, or unrelated personal information. See the Privacy Policy for how personal information is handled.