Support

What can we help you with?

Tell us which product you are using and where the issue happened. Include the details we need to check it, and we can review it with fewer follow-up questions.

AllAll supportINBOT StudioProfessional StudioINBOTConsumer productRacuWork managementWall Of RemembranceUnity app caseMARS AICompany inquiryOtherOther
Send a support requestSend the product and where the issue happened.Browse docsCheck feature and usage documentation.Billing and refundSend receipt, subscription, or refund details.Email supportSend files by email when attachments are needed.

Choose a path

Choose the closest option.

The right choice helps you send the useful details the first time.

Issue or failed resultFailed generation, WebGL or browser problems, missing results, or blocked work.Account and loginEmail, login, workspace, or member permission issues.Billing and refundReceipt, subscription, credit, payment, or refund requests.Product questionUsage questions, product choice, or whether the product supports what you need.Demo or adoptionTeam adoption, paid use, or product walkthrough questions.Build with usA new product, business app, or AI workflow you want to build with MARS AI.Privacy and legalPrivacy, terms, account deletion, or legal requests.

Resources

Useful links

Open docs, product pages, and policy pages from here.

INBOT Studio docsRead docs for modeling, rendering, and image work.Open Studio docsINBOT Studio pageCheck the product scope and supported work areas.View productINBOT pageFor consumer INBOT questions, start from the product page.View INBOTDevelopment inquiryFor a new app or AI product, start with Build with us.View build pathPrivacy PolicyReview account, data, and privacy handling.View privacyTerms of ServiceReview the service terms.View terms

Write a support request

Support request

Tell us which product you are using and where the issue happened.

Support request

Tell us which product you are using and where the issue happened.

What to include

Include these in your first message.

These details help reduce repeated questions.

  • Account or purchase email
  • Product and page URL
  • Workspace, project, job, order, or receipt ID
  • Expected result and actual result
  • Browser and device
  • Attach screenshots, videos, or receipts by email reply

Review and privacy

The MARS AI team reviews support requests. Including product, URL, and account context helps us reduce follow-up questions.

Do not send passwords, private keys, or unrelated personal information. See the Privacy Policy for how personal information is handled.