INBOT Studio Support
How can we help with Studio?
Modeling docs are ready to open. Send a support request for material or image editing, account access, billing, or anything that needs our team to review.
Studio support options
Choose where the work stopped.
Docs open when the answer is ready. Requests open when the issue needs review.
I need help with floor plans or modelingOpen docs for floor plan upload, model generation, render output, and WebGL screens.Material or image results look wrongSend this when material edits, image generation, or editing results need review.I cannot access an account or projectUse this for login, invitations, member permissions, and project access.I need help with billing or a refundSend billing email, receipt, subscription, credit, payment, or refund details.
Help resources
Studio resources and contact paths
Open modeling docs, the product overview, billing screens, or an email draft for attachments.
Write a support request
Support request
Tell us where your Studio work got stuck.
Studio checklist
Add these details to Studio requests.
Screen details and work context help us see where the Studio task stopped.
- Studio account or purchase email
- Tool where the issue happened: Modeling, Rendering, Material Edit, Image Editing
- Current page URL
- Workspace and project name
- Job, order, or receipt ID
- Browser, OS, and device
- Expected result and actual result
- Attach screenshots, videos, or receipts in your email reply
Before you send a Studio request
The MARS AI team reviews Studio requests. Passwords and private keys are not needed.
If attachments are needed, send them to support@marsai.app or attach them in your email reply.